A Managed Service Provider (MSP) is a third-party company that manages a business's IT infrastructure, security, and user systems on an ongoing basis. We offer proactive monitoring, maintenance, and support to ensure your business technology runs smoothly and securely.

LUMO stands out through our deep commitment to personalized service, local expertise in rural northern Arizona, and our innovative approach to cybersecurity, including unique offerings like our ransomware protection and risk assessment tools. We don’t just fix problems—we prevent them from happening in the first place.

LUMO offer a range of services, including: On-site and remote IT support. Managed antivirus and security. Break/fix services. System integrity scans and risk assessments. Ransomware and malware protection. Penetration testing. Compliance management. Customized IT solutions for businesses of all sizes.

LUMO services provide peace of mind by ensuring your IT systems are secure, efficient, and always available. We proactively monitor for issues, handle updates, and address security risks, allowing you to focus on running your business.

Yes! We specialize in working with small and medium-sized businesses in northern Arizona. Our services are scalable, ensuring that even the smallest businesses can afford enterprise-level IT support and security.

We offer both on-site and remote support with rapid response times. Automation allows LUMO to respond to common IT issues immediately, while our on-site service is available for more complicated issues that require hands-on support.

If you haven't recently performed a risk assessment or penetration test, or if you're unsure about the strength of your current security measures, it's likely time for an upgrade. Businesses that rely on outdated systems or have experienced slowdowns, frequent malware issues, or compliance concerns should consider a security review.

Absolutely. We understand the unique security needs and compliance requirements of industries like healthcare and finance. Our services are designed to help businesses in these sectors meet regulatory standards such as HIPAA and PCI-DSS.

LUMO pricing is customized based on the size of your business and the specific services you require. We offer flexible pricing models to fit your budget, whether you need ongoing managed services or one-time assessments. Please note that the initial inspection and assessment is no-cost. LUMO believes there shouldn't be a cost to explore IT service options.

Yes! We can help your business qualify for cyber liability insurance by conducting a thorough penetration test and providing a report that demonstrates your security measures. This can help streamline the application process and ensure you meet the insurer's requirements.

Yes! We offer a free initial consultation to assess your IT needs and discuss how our services can help your business stay secure and efficient.

Computer security doesn't mean hack-proof. It means hack-resistant. LUMO adopts a layered approach to computer security. Layer-1 is antivirus. LUMO employs an intelligent antivirus that is always updated. You won't have to worry whether or not your antivirus is up-to-date, because its always up to date. Layer-2 is firewall protection. Firewalls inspect network traffic, identify anything suspicious, and block what it considers threatening. Firewalls can also block specific types of traffic attempting to enter or leave your network and even block traffic from specific countries. Layer-3 is a 24/7 security operations center (SOC) managed by humans who watch LUMO's customer's network and computers looking for anything suspicious. If the SOC detects that an attack is underway, they isolate the affected computer(s) and immediately contact LUMO so we can remediate the problem. The computer won't be unlocked until the issue is solved. Layer-4 is vulnerability testing. LUMO employs software and hardware technology to discover hidden vulnerabilities in our customers' network and computers. Then we fix the vulnerabilities to armor our customers against attack. Layer-5 is penetration testing. Penetration testing, also known as "White Hat Hacking" attempts to gain access through the customer's firewall and internal security. If access is gained, LUMO can fix the exact vulnerability that a typical hacker would use to infiltrate business computers. The Penetration Test report can also be used as evidence to obtain Cyber Liability Insurance -- a MUST in today's environment. Layer-6 is Employee Security Awareness Training. If an employee is tricked into giving a hacker their username and password, no amount of security will protect your business. By training employees on an ongoing basis, it helps them become aware of computer security and instead of being a liability, they become their own security. Layer-7 is managed updates. Windows and other operating systems are imperfect, which is why the manufacturers offer security patches from time to time. By managing updates, we take the responsibility of ensuring your computers' operating systems and installed software are always up to date.

LUMO serves a wide range of industries, including healthcare, finance, retail, legal, and manufacturing. Our services are designed to meet the specific IT and security needs of small and medium-sized businesses in any sector.

LUMO provides secure, automated backups of your critical data and ensure quick recovery in case of accidental deletion, hardware failure, or a cyberattack. Our disaster recovery plans are tailored to minimize downtime and protect your business from data loss.

Yes! LUMO provides 24/7 remote monitoring of your network and systems to detect and resolve issues before they cause disruptions. Our proactive maintenance ensures your software and hardware are always up to date and operating efficiently.

Switching to services is simple. We’ll handle the transition smoothly with minimal disruption to your business. This includes assessing your current IT environment, transferring your systems to our management, and optimizing them for performance and security.

Break/fix services are reactive, meaning we respond when something breaks, such as a hardware failure or network issue. Managed services, on the other hand, are proactive, focusing on preventing issues before they occur through continuous monitoring and maintenance.

Yes, we specialize in providing IT support for remote and hybrid work environments. We help set up secure remote access solutions, ensure your employees' devices are protected, and provide remote troubleshooting and support when needed.

A vulnerability scan is an automated process that identifies known vulnerabilities in your network. A penetration test goes further by simulating real-world attacks to find weaknesses that could be exploited by hackers. Penetration testing provides a deeper understanding of your security posture.

LUMO recommends regular updates to both hardware and software to ensure optimal performance and security. Critical security patches should be applied as soon as they are available, while hardware upgrades can be scheduled based on your business’s needs and technology lifecycle.